FAQ

Frequently asked questions

HOW CAN I SEEK ASSISTANCE FROM AWJAI IF I HAVE BEEN HARMED BY A CRIME OR INJUSTICE?

Please complete a “Report a Violation” form, which is prominently displayed on our homepage and contact us page.  We will usually respond within 24 hours.

DO I NEED TO PAY TO REPORT A VIOLATION OR TO HAVE MY CASE ASSESSED?

No, there is no payment required for reporting a violation or for having your complaint evaluated and receiving advice.

DO I NEED TO PAY FOR A SOLICITOR?

AWJAI recommends experienced lawyers and also works with pro bono lawyers. Legal aid is available to individuals who are financially unable to pay, ensuring equal access to justice for disadvantaged citizens. In exceptional cases, we provide legal aid to vulnerable individuals regardless of their ability to pay.

WHAT INFORMATION DO I NEED TO PROVIDE WHEN REPORTING A VIOLATION?

When reporting a violation, please provide detailed information about the incident, including the date, time, location, and any evidence or witnesses that can support your claim. This will help us assess your claim more effectively.

HOW LONG DOES IT TAKE FOR MY CASE TO BE ASSESSED?

The time it takes to assess a case can vary depending on its complexity and the amount of information provided. Typically, you would receive an initial response within 24 hours of submitting your complaint, and a full assessment within a few days.

WHAT IF I NEED URGENT ASSISTANCE?

If you require urgent assistance, please indicate this in your report. We prioritise urgent cases and will respond as quickly as possible.

WHAT HAPPENS AFTER MY CASE IS ACCEPTED?

If your case is accepted, we will assign an experienced lawyer or pro bono lawyer to work with you. They will guide you through the legal process and help you take the necessary steps to hold the perpetrators accountable

WHAT QUALIFICATIONS DO YOUR LAWYERS HAVE?

Our referred lawyers are external professionals with extensive experience and expertise in various legal fields. We collaborate with a network of reputable legal practitioners to ensure you receive the best possible representation for your case.

CAN I TRACK THE PROGRESS OF MY CASE?

Yes, once your case is accepted, you will receive regular updates on its progress. You can also contact us for more information.

WHAT IF MY CASE IS NOT ACCEPTED?

If we are unable to take your case, we will provide you with advice on other resources and organisations that may be able to help you

HOW LONG DOES THE PROCESS OF ATTAINING JUSTICE TAKE?

The process of attaining justice in every matter is dependent on the nature of complaint and route to attain justice. However, for us at AWJAI, we believe that with our expertise and professionalism, we would try to achieve our desired goal at the earliest opportunity.

It is important to note that justice may sometimes be slow, but ultimately and surely it will arrive at its destination.

WHAT ARE THE ELIGIBILITY CRITERIA FOR RECEIVING SUPPORT?

a. Victim Status: Individuals who have been affected by a crime or injustice are eligible. This includes victims of discrimination, illegal evictions, human right violations and other forms of harm.

b. Geographical Location: Our services are within Nigeria.

c. Documentation: Victims will be required to provide adequate evidence, proof and documentation of their circumstances to assess eligibility.

WHAT GEOGRAPHIC REGIONS OR COMMUNITIES DOES THE NGO SERVE?

Our services are within Nigeria

WHAT IS THE PROCESS INVOLVED IN SEEKING ASSISTANCE FROM AWJAI?

Simply complete our Report a Violation Form on our Website and send.  We will usually respond within 24 hours maximum.

IS MY INFORMATION KEPT CONFIDENTIAL?

Yes. AWJAI prioritizes the confidentiality and privacy of victims seeking for our assistance and support. We understand the sensitivity of the information shared and the potential risks involved. Our organization has strict confidentiality policies in place to protect your personal information.

However, should we need to share your story, we will seek your consent first.

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