WHO THEY ARE:
The Honourable Chairman of the Nigeria Police Service Commission (Dr. Solomon Ehigiator Arase), initiated the Compliance Monitoring Unit (CMU) where complaints against police professional misconducts are investigated and addressed.
The Compliance Monitoring Unit is a tracking platform and a unit in every state command, including the Federal Capital Territory (FCT) of the Nigeria Police force onpublic complaints against serving Nigeria Police Officers.
WHY WAS COMPLIANCE MONITORING UNIT SET UP?
The Nigeria Police Service Commission initiated the Compliance Monitoring Unit(CMU) for the following reasons:
- Investigate and address grievances against police professional
- Protect the rights of citizens
- Ensure offending Police officers are sanctioned for
- Stop assaults and police
- Ensure that law enforcement officers adhere to established regulations, policies, and ethical standards during their interactions with the public
- Ensuring accountability and transparency within the police force.
HOW TO ACCESS THE COMPLIANCE MONITORING UNIT
To access the compliance monitoring unit, a complaint unit has been set up to address all complaints, concerns and queries regarding activities of officers and men of the Nigeria Police Force.
COMPLAINT RESPONSE UNIT (CRU)
The Complaint Response Unit (CRU) is a unit in the Force saddled with the responsibility of receiving and resolving all complaints of police professional misconduct emanating from policing activities and operations nationwide. The Unit is available 24 hours a day to listen to members of the public from across Nigeria.
Misconducts are to be investigated by the police complaints response unit; any police officer that has a complaint made against him shall be allowed to defend himself/herself. The police complaint unit is to conduct its investigation within 21 days from the day the complaint was made and the report is to be forwarded to the Inspector General of Police (IGP) or the Police Service Commission (PSC) of the state through the public relations officer (PRO) in the state or the Federal Capital Territory.
The Inspector General of Police upon receiving reports of the investigation and recommendations will send them to the Police Service Commission for proper disciplinary action.
WHAT ARE THE PROCEDURES FOR MAKING COMPLAINTS WITH THE NIGERIA POLICE COMPLAINT RESPONSE UNIT
- Contact the Complaint Response Unit (CRU): To make a complaint, you can contact the CRU through any of their available channels. These might include phone numbers, email address, or social media platforms. You can find this information on their official website or social media pages.
- Comport yourself Regardless of the Situation: Show respect through your words and actions so you can interact well with officers.
- Provide Necessary Details: When contacting the CRU, be prepared to provide as much detail as possible regarding the incident or issue you are reporting. This may include the location, time, and date of the incident, as well as the names or badge numbers of the officers involved, if known.
- File your Complaint: You will be guided on the process of filing your complaint. This might involve filling out a complaint form, either online or in person. Provide all the necessary information accurately and clearly to ensure that your complaint is properly understood and investigated.
- Remain Calm and Respectful: It is important to remain calm and respectful when communicating your complaint. This will help ensure that your concerns are addressed effectively and efficiently.
- Cooperate with the Investigation: If the CRU decides to investigate your complaint, cooperate fully with them and provide any additional information or evidence they may require.
- Follow up on your complaint: After filing your complaint, follow up with the CRU to ensure that your case is being investigated. You may be required to provide additional information or evidence to support your complaint.
- Receive Feedback: The CRU should provide you with feedback on the status of your complaint and the outcome of the investigation. This might be done through the same channels you used to file your complaint.
- Seek Legal Advice if Necessary: If you are not satisfied with the outcome or handling of your complaint by the CRU, you may seek legal advice and explore other legal avenues available to you.
To contact the Compliance Monitoring Unit:
Telephone: 08094767777
X: @PSCNigeria
Email: [email protected]
Website: www.psc.gov.ng
Credit: This document is summarized by the Asabe Waziri Justice Advocacy Initiative (AWJAI)
